Return & Refund Policy
Thank you for shopping with us! We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we’re here to help. Please read our return and refund policy below for more details.
Return Window
You can return most items within 30 days of receipt for a full refund or exchange. After this period, we are unable to offer a return or refund unless the product is defective or damaged.
Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The item must be unused, undamaged, and in the original packaging.
- The product must be returned within the specified 30-day period.
- A receipt or proof of purchase is required.
How to Return an Item
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Contact Us: Please email us at support@littoli.com with your order number and details of the item you wish to return. We will provide instructions on how to proceed with the return.
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Pack the Item: Securely pack the item in its original packaging. Be sure to include any accessories, manuals, or free gifts that came with the product.
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Ship the Item: We will send you the shipping instruction within 2 days.
Exchanges
If you'd like to exchange an item for a different size, color, or product, please contact us within the 30-day return window. We'll guide you through the process.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and applied to your original payment method within 7-10 business days.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately with photos of the damage or defect. We will provide a return shipping label and offer a full refund or replacement.
Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account again.
- Contact your credit card company or payment provider—there may be a delay in processing your refund.
- If you've done all of this and still haven't received your refund, please contact us at [your contact email].
Exclusions & Additional Information
- We reserve the right to refuse returns that do not meet our policy requirements.
- Original shipping charges are non-refundable.
- Returns on sale items are only accepted if the item is defective or damaged.
Thank you for shopping with us! If you have any questions, feel free to contact us at support@littoli.com.
